// FAQ

Honest answers.
No fine print surprises.

We've put every important policy here so you know exactly what you're signing up for.

Still have questions? Get in touch.

01.

Ownership & Cancellation

Do I own the websites, funnels, and automations built inside Funnel Panda?

Websites, funnels, automations, workflows, and related assets created within the Funnel Panda ecosystem remain dependent on an active subscription unless otherwise agreed in writing. You retain ownership of your contacts, content, and externally purchased domain at all times.

Can I cancel anytime?

Yes. There are no long-term contracts on either plan. You can cancel from your account at any time and you will not be billed for the next cycle. We do not pro-rate partial months.

What happens to my data when I cancel?

You can request a contact export at any time. After cancellation we keep your account in a paused state for 30 days, after which assets may be permanently deleted. Full website, funnel, agency-snapshot, and backend exports are not supported.

02.

Exports & Migration

What can I export?

You can export your contacts upon request. We also support migrating into Funnel Panda from most major CRMs. We do not support exporting websites, full funnels, agency snapshots, or backend/system exports — this protects our infrastructure and pricing model.

Can you migrate my existing CRM to Funnel Panda?

Yes. Contact, calendar, and pipeline migrations are part of standard onboarding. Complex custom migrations may incur additional fees and are quoted separately.

03.

Payments & Nonpayment

What happens if my payment fails?

Day 1–7: Grace period — we send reminders and your account remains fully active. After 7 days: CRM is paused, websites become inaccessible, automations pause, and SSL may stop functioning. After 30 days: Data and assets may be permanently deleted.

Can I use my own Stripe / payment processor?

Yes. Clients connect and manage their own payment processors and third-party integrations unless otherwise agreed in writing.

04.

Managed Support — What's Covered

What's included in the unlimited revisions on the Managed plan?

Unlimited revisions apply only to active monthly requests within reasonable scope and do not include complete project rebuilds, expanded project scope, custom development, or repeated strategy pivots.

Can I request rush work?

Rush requests may be accepted depending on team availability, request complexity, workload, and timeline requirements. Additional rush fees may apply. To avoid rush fees, submit launch/event requests at least 2 weeks in advance.

Do you build outside of Funnel Panda (e.g., on Webflow, WordPress)?

No. Managed Support covers work inside the Funnel Panda ecosystem only. We don't take on external platform work, custom coding, advanced Zapier/API integrations, or DM/social automation builds under the standard managed plan.

What about advanced automations and custom builds?

Advanced automations, custom development, API/Zapier work, and DM/social automation builds are quoted separately. Reach out and we'll scope it.

05.

Domains, Integrations & Accounts

Do I keep my domain?

Yes. Clients retain ownership of externally purchased domains. Funnel Panda does not claim ownership over externally registered domains connected to the platform.

Do you connect my social media and payment accounts for me?

Clients are responsible for connecting and managing their own social media accounts, payment processors, and third-party integrations unless otherwise agreed in writing. Onboarding guides walk you through every connection step.

06.

AI, SEO & Memberships

Do you provide AI tools?

AI-powered tools may be available within the platform. Certain AI usage, credits, or advanced functionality may incur additional charges depending on usage and provider pricing.

Do you do SEO?

Basic SEO structure and optimization tools are available within Funnel Panda. Advanced SEO services, ranking campaigns, SEO management, and strategy are separate services we don't provide under standard plans.

Can I run memberships and courses?

Yes — membership and course functionality is available within the platform. We do not provide community platform setup, Skool/community management, or community-building services under managed plans.

07.

Support & Team Access

What are your support hours?

Support is available during business hours only. Response times may vary depending on workload, request complexity, and active support volume. Instant responses are not guaranteed.

How many team members can I add?

Funnel Panda is built for teams. Additional users/team member access may be subject to plan limitations, fair usage policies, or additional fees depending on usage.